Digital Product Delivery Policy

Digital Product Delivery Policy

Our online store does not offer any physical products for sale . All products available are digital products in PDF format. This policy details the conditions of access to these products after purchase, as well as the associated rights and obligations.

No Delivery Charges

  • 100% Digital Products : There is no physical delivery for products purchased on our site. All products are downloadable immediately after purchase as digital files. Therefore, no delivery fees apply, whether for physical products or digital files.
  • Download Link : Access to the product is via a download link provided immediately after purchase and also sent by email. This link does not generate any additional cost for the customer.

1. Download Process

  • Instant Access : After completing your purchase, a download link will immediately appear on the confirmation page.
  • Confirmation Email : You will also receive an email with this link within 5 minutes of purchase . If you do not receive this email, please check your spam or promotions folder. If you have any problems, contact us at xavier@monenfantfaitdusport.fr .

2. Access and Download

  • No time limit : The download link will remain active indefinitely. You can come back at any time to access your file.
  • Unlimited Downloads : You can download the file as many times as you want, without restrictions.

3. File Compatibility

  • File Format : Our products are provided in PDF format. It is important to ensure that you have software or an application capable of reading this format before making the purchase (such as Adobe Reader or any other PDF reader).
  • Troubleshooting : If you have any trouble opening the file, please contact us at xavier@monenfantfaitdusport.fr . We can provide you with an alternative version of the file, such as a PNG format, if needed.

4. Refund and Support Policy

  • No refunds for digital products : Due to the nature of digital products, we do not offer refunds after purchase. However, we do issue refunds in case of double purchases by mistake . If you have purchased the same file twice, contact us at xavier@monenfantfaitdusport.fr with your order details, and we will refund the duplicate purchase.
  • Defective File : If the uploaded file is defective (e.g., corrupted or unreadable), we will provide you with a new file or an alternate format after receiving proof of the problem (such as a screenshot).

5. Customer Support Response Time

  • Technical Support : For any questions or problems related to your downloads, you can contact us at xavier@monenfantfaitdusport.fr . We are committed to responding to all requests within a maximum of 48 hours .

6. Download Security

  • Secure Link : All download links are protected via secure encryption provided by Shopify, ensuring the safety of your personal information and purchases.

7. Copyright and Use

All digital products you purchase from our site are protected by international copyright and intellectual property laws. Here are the details of our product usage policy:

Its digital version (ebook) is protected by international copyright and intellectual property laws. All rights are reserved by the author. No part of this publication may be reproduced, stored, or transmitted without prior written permission, except for brief quotations in reviews or analyses.

Purchasing this book grants you the right to use it for personal purposes only. Any duplication, redistribution, or commercial use without written permission is a copyright violation and will be prosecuted. For permission requests, contact the author at xavier@monenfantfaitdusport.fr .

By following these terms, you help support the creation of quality educational content for children.